Privacy Policy: KLP Garden Design

Last Updated: February 2026

1. Overview

KLP Garden Design (“we”, “us”, “our”) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs).

2. Information We Collect

We collect information that is necessary to provide our garden design and landscaping services. This includes:

  • Contact Details: Name, email address, and phone number.

  • Property Information: Your physical address (for site consultations and design work).

  • Project Details: Garden preferences, photos of your property, and budget requirements.

  • Technical Data: IP address and website usage data collected via cookies or analytics tools.

3. How We Collect Information

We collect information directly from you when you:

  • Fill out a contact form on klpgardendesign.com.au.

  • Book a landscape consultation.

  • Communicate with us via email or phone.

4. Purpose of Collection and Use

We use your information to:

  • Provide design consultations and quotes.

  • Deliver landscaping and garden maintenance services.

  • Send project updates or seasonal gardening tips (you may opt-out at any time).

  • Improve our website performance and user experience.

5. Disclosure to Third Parties

We do not sell your data. We only disclose information to third parties when required to run our business, such as:

  • Contractors: Specialist trades or nurseries involved in your project.

  • Service Providers: Website hosting, CRM tools, or email platforms.

  • Legal Requirements: If required by Australian law or a court order.

6. Data Security & Storage

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. Your data is stored securely in digital formats (often in encrypted cloud storage). When information is no longer needed, we take steps to securely destroy or de-identify it.

7. Access and Correction

Under the APPs, you have the right to access the personal information we hold about you and request corrections if it is inaccurate. To do so, please contact us at the details below.

8. Complaints

If you have a concern about how we have handled your privacy, please contact us directly. We aim to resolve all complaints within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any privacy-related enquiries, please find our contact details here.